Ravenna AI Helpdesk
Ravenna is a Slack-first internal help desk designed for modern IT and Operations teams. Turn any Slack message, including DM’s, into tickets. You can then edit, assign, manage, and resolve that ticket without ever leaving Slack. Ravenna seamlessly integrates with your existing tools, generates insightful reports, and leverages AI to deliver instant, knowledge-based answers to questions. Setup in 2 minutes. Free trial for 2 weeks. No credit card required to start. :link:Integrates with Slack Assistants: Ravenna was chosen to be one of the first Slack Assistants launch partners, enabling your team to chat with Ravenna in the assistants panel to get answers to common questions, including answers pulled directly from Slack conversations. :white_check_mark: AI Powered Workflows: Ravenna enables AI-powered workflows in Slack by automating repetitive tasks like ticket creation, approvals, and escalations, reducing manual effort for internal support teams.:handshake: Seamless Support Experience: No documentation available to answer this question yet? Ravenna automatically creates a ticket when a response isn’t found. Your colleagues get instant help without leaving Slack, and your helpdesk team can manage tickets without switching context.:brain: AI Knowledge Creation: Creating knowledge content is an emoji away - Just add an emoji to any answer you find in Slack to automatically create a new KB article that is formatted and instantly referenced when a new question is asked. :chart_with_upwards_trend: Full Featured ITSM: Ravenna is the only internal ticketing solution that encourages full ticket lifecycle management in Slack, yet still provides the workflows, reporting, analytics, and AI-powered automations that a growing IT organization needs. Who is Ravenna for?Ravenna helps Ops and IT teams instantly find answers, create tickets when needed, and manage them—all without leaving Slack. No more searching through policies or past conversations—just ask Ravenna for a concise, sourced answer.Your coworkers can use Ravenna to get instant answers to common questions, from PTO policies to IT issues like laptop troubleshooting or software access. It pulls accurate responses from existing knowledge and even creates new knowledge docs automatically.Need to take action? Just tell Ravenna what to do—create, merge, reassign, or request approvals on tickets with a simple Slack message.
Get Started TodaySet up Ravenna in just 2 minutes—no credit card required. Start your free 2-week trial and see how AI-powered automation transforms your internal support. Try Ravenna today!Ravenna's AI features are off by default, and you must opt-in to use AI functionality in Ravenna. AI generated content may contain inaccuracies. A paid Slack plan is required to access the Ravenna AI agent in the Slack App container. All other Ravenna features can be accessed on a free Slack plan.For more information, please visit Ravenna's help site https://ravenna.ai/contact
Get Started TodaySet up Ravenna in just 2 minutes—no credit card required. Start your free 2-week trial and see how AI-powered automation transforms your internal support. Try Ravenna today!Ravenna's AI features are off by default, and you must opt-in to use AI functionality in Ravenna. AI generated content may contain inaccuracies. A paid Slack plan is required to access the Ravenna AI agent in the Slack App container. All other Ravenna features can be accessed on a free Slack plan.For more information, please visit Ravenna's help site https://ravenna.ai/contact
Permissions
Ravenna AI Helpdesk will be able to view:
Ravenna AI Helpdesk will be able to do:
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General
Developer
Ravenna Software, Inc.
Company headquarters location
United States
Terms of service
Privacy & data governance
Data retention policy
The Company retains Customer Data as described in our Terms of Service (https://www.ravennahq.com/terms/) and Privacy Policy (https://www.ravennahq.com/privacy/) for as long as you use our Services or as necessary to provide our Services, conduct audits, and comply with applicable laws.
Data archiving and removal policy
The Company will remove Customer Data through a formal request (support@ravennahq.com).
Data storage policy
Ravenna Software, Inc. implements a comprehensive data storage system that prioritizes security, accessibility, and efficiency across all business operations. All company data must be stored on approved company systems, including designated cloud storage platforms. Personal storage devices, unauthorized cloud services, and non-approved storage locations are strictly prohibited for company data storage. Critical business data must be encrypted both at rest and in transit using industry-standard encryption protocols, with encryption keys managed through our secure key management system.
Data access is controlled through a role-based access control (RBAC) system, with permissions granted on a need-to-know basis and regularly audited for compliance. All users must authenticate using multi-factor authentication when accessing company data, and access logs are maintained for all data interactions. Storage systems are configured with redundancy and automated backup processes, with critical data backed up daily and retained according to our Data Retention Policy. Regular testing of backup and restoration procedures ensures data recoverability in case of system failures or data loss incidents.
Data center location(s)
United States
Data hosting details
AWS / Cloud
Data hosting company
AWS
App/service has sub-processors
no
App/service uses large language models (LLM)
yes
LLM model(s) used
GPT and Claude
LLM retention settings
The Company retains Customer Data as described in our Privacy Policy (https://www.ravennahq.com/privacy/) for as long as you use our Services or as necessary to provide our Services, conduct audits, and comply with applicable laws.
LLM data tenancy policy
Ravenna is a multi-tenant SaaS help desk platform. Data is never shared between Customers. Learn more https://www.ravennahq.com/privacy
LLM data residency policy
Ravenna data is stored in data centers in the US. Learn more https://www.ravennahq.com/privacy
Certifications & compliance
Data deletion request procedure
Our data deletion procedure follows a rigorous, audited process to ensure compliance with privacy regulations and data protection standards. Upon receiving a data deletion request, we first verify the requestor's identity and their right to make the deletion request. Once verified, we conduct a comprehensive scan across all our systems, including primary databases, backup systems, and archived storage, to locate all instances of the relevant data. The data is then marked for deletion and moves through a two-phase deletion process: first, a soft deletion where the data is quarantined and made inaccessible for 30 days (allowing for potential recovery if needed), followed by permanent secure deletion using industry-standard data sanitization methods. Throughout this process, we maintain detailed logs of all deletion activities and provide confirmation to the requestor once the deletion is complete, while ensuring compliance with any legal holds or regulatory retention requirements that may apply to the specific data in question.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Supports Single Sign On (SSO) with the following providers
Google OAuth
Supports Security Assertion Markup Language (SAML)
no
Has a dedicated security team
yes
Contact for security issues
security@ravennahq.com
Has a vulnerability disclosure program
yes
Vulnerability disclosure program URL
Vulnerability disclosure program covers Slack app
yes
Has a bug bounty program
no
Requires third party authorization/connections
no
Uses token rotation
no